- You can cancel your plan at any time from your account or by writing to [email address]. It stays active until the end of the period you've paid for, then stops renewing.
- Plan payments aren't refunded for a period that has started. If we charged you by mistake, or twice, we refund it in full.
- A yearly plan cancelled within 14 days of its first payment is refunded in full.
- 3D services: the upfront payment isn't refundable once work has started. If we can't deliver what we agreed, we refund what you paid for that product.
- Approved refunds go back to the original payment method within 7 to 10 working days.
Questions about a payment? Write to [email address] with your invoice number. The full terms are in our Terms and conditions.