These terms apply when you use Zyvolab (our platform for 3D product views, AR and configurators) or buy 3D services from us. Zyvolab is run by [registered business name], [registered address] ("we", "us"). By creating an account, paying for a plan or ordering a service, you agree to these terms on behalf of your business.
Our services
- The platform: a web app to keep your 3D models, show them as 3D views with AR, build configurators, share and embed them on your website, and receive order requests from your customers.
- 3D services: 3D models of your products and configurator setup, quoted per product.
Accounts
Accounts are for businesses. We review sign-up requests and may decline one. You're responsible for your team members' accounts and for keeping passwords safe. If you think an account has been misused, tell us straight away at [email address].
Plans, prices and payment
- Plans and prices are on our Pricing page. Prices exclude taxes: businesses in India pay GST on top; clients outside India are billed in US dollars without Indian GST.
- Plans are paid in advance, monthly or yearly, through Razorpay or by bank transfer against our invoice. They renew automatically until you cancel.
- If a payment fails, we tell you and try again. After 7 days unpaid your products may go offline until it's paid; after 30 days we may close the account (see Ending the service).
- We may change prices with 30 days' notice by email. A new price applies from your next billing period.
- 3D services are quoted per product before we start. Half is paid upfront and the rest on delivery, unless the quote says otherwise.
Cancellations and refunds
- You can cancel your plan at any time from your account or by writing to [email address]. It stays active until the end of the period you've paid for, then stops renewing.
- Plan payments aren't refunded for a period that has started. If we charged you by mistake, or twice, we refund it in full.
- A yearly plan cancelled within 14 days of its first payment is refunded in full.
- 3D services: the upfront payment isn't refundable once work has started. If we can't deliver what we agreed, we refund what you paid for that product.
- Approved refunds go back to the original payment method within 7 to 10 working days.
Delivery
- The platform is delivered online: your account and plan are active within 24 hours of payment, usually straight away. Nothing is shipped.
- 3D models and configurators are delivered on the platform, or as files if you ask, by the date in your quote. Two rounds of changes are included; more are charged at the rate in the quote.
- If we can't meet a delivery date, we tell you as soon as we know, with a new date.
Your content and models
- You keep all rights to what you upload (models, pictures, product information and prices) and to the order requests your customers send you.
- You allow us to store, process, convert (for example, optimise) and display that content, only to run the service for you.
- Models we make for you are yours once they're fully paid. We may show them in our portfolio unless you ask us not to.
- You confirm you have the right to upload what you upload, including logos, designs and pictures.
Your customers
When your customers send order requests or pictures through your 3D views, you decide what happens with that information and you tell them how you use it. We store and process it for you, as our Privacy policy explains.
Fair use
3D views are unlimited on every plan within fair use. Don't use the platform to break the law or infringe anyone's rights, upload harmful code, try to get into the service or other accounts, resell it without our written agreement, or send spam. We may suspend an account that does, and we'll tell you why.
Availability and support
We work to keep the platform running at all times, but we can't promise it will never be interrupted, for example during maintenance or problems outside our control. We back up regularly; keep your own copies of your original files too. Support is by email on working days, and also on WhatsApp on Growth and higher plans.
Our platform
The Zyvolab software, design and brand belong to us. Your plan lets you use the platform while it's active; it doesn't transfer any ownership.
Liability
We provide our services with reasonable skill and care. As far as the law allows, we aren't liable for indirect losses such as lost profits or sales, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing here limits liability that the law doesn't allow us to limit.
Ending the service
You can stop at any time (see Cancellations and refunds). We may suspend or close your account if you break these terms or don't pay, after telling you. When an account closes, we keep your content for 30 days so you can ask for a copy, then delete it, except what the law requires us to keep, such as invoices.
Changes to these terms
We may update these terms. If a change matters, we'll email you at least 15 days before it applies. The date at the top shows the current version.
Law and disputes
These terms are governed by the laws of India. We'll first try to settle any disagreement by talking. If that fails, the courts at [city, for example Mohali, Punjab] have jurisdiction.
Contact
[Registered business name], [registered address]. GSTIN: [GSTIN]. Email: [email address].